Sign our proposal, circle and initial any options you'd like (if any options are listed separately), and return a copy digitally or by mail to the address listed at top of the proposal.

Please include a check for the requested deposit amount. This can vary from 33% to 50% depending on the style of fence selected. Payment by credit card can be processed via phone. However, a 3.5% fee will be assessed.

During the busy periods, it takes 10 to 14 days from when you mail the proposal for us to receive it and for your project to work its way through our customer service, product ordering, and crew scheduling departments. You will be contacted and given an approximate installation date.

We wholeheartedly try our best to stay true to this installation date. However, this date is subject to change due to inclement weather leading up to your installation, product shortages, and other delays. Once your actual install date is within a week out, you will be contacted to dial in the time frame!

It depends on your project. We will make you aware of your specific responsibilities. Typical customer responsibilities Include marking the property lines or having the property surveyed, calling Dig Safe, and marking irrigation lines. Most importantly, many projects require the homeowner to clear the new fence line of brush/bushes/trees/animal waste before the fence can be installed.

Many fencing installations require permits, but don’t worry! Down Home Fence takes care of the entire permit process!

Dig Safe is a free service offered to homeowners and contractors who are seeking to have underground utility lines marked prior to any excavation project (gas, water, sewer, electric, and communications).

This service can be reached by calling 811. A representative will confirm the project address and ask you to describe the proposed project. Within three to four business days, markings or flags will be placed on your property letting Down Home Fence know where it is safe to dig. 

Dig Safe is not responsible for any privately placed lines, local septic systems, or irrigation lines. A Dig Safe Ticket Number will be assigned to your project. This unique ticket is valid for 30 days.

Permitting can vary from town to town. Typically, any fence that is over seven feet in height may require a permit or special engineered plans. 

It is your responsibility to investigate any permit requirements and any local or association bylaws. We’ll work with you to determine whether permits are needed, and we’ll take care of the permit process when they are.

Fences around in-ground pools must also meet certain requirements such as having a minimum height, outward swinging and lockable gates, and no voids in your fence greater than four inches. Our knowledge and experience with the industry will help steer you in the correct direction in style selection that is compliant with state and local requirements.

Yes, the homeowner is responsible for knowing the true property lines. Our crew will put the fence where the homeowner indicates, so it is important that property lines are accurately determined. 

Installing a quality fence is expensive. Why do it twice?! Plot plans and as-built plans can be used to reference property boundaries. However, the most accurate way is by having a professional land surveyor determine the boundaries. String lines are used as references when installing our fences to ensure it falls within your desired location.

It is highly recommended that you be present when the crew foreman arrives on the first day of your project to walk the perimeter of your project and discuss any issues or questions on your mind. 

The foreman will have been briefed on your project before arriving and will bring any questions or potential issues to your attention. This conversation ensures that you will have realistic expectations for your fence project. 

After the initial conversation, it is not necessary for you to remain at home. Please point out sources of water on the outside of your home for our use as well as electrical outlets for running tools and charging batteries. Discuss the location and direction of swing for all gates throughout your project. Please point out any unmarked irrigation lines as well.

After the installation is complete, the foreman will ask you to walk the fence project with them to ensure it meets your level of satisfaction or if you would like any adjustments made. 

Final payment is expected after this final walkthrough (credit cards can be called in). Payment may be given to our trusted foreman upon completion. 

All fences are warrantied for one year from the date of installation. An installation decal with be placed on your fence with the date marked on it. Removal of the sticker will void your warranty. 

Please remember that these are products that are exposed to Mother Nature on a daily basis. Periodic light cleaning or maintenance may be needed to prolong the life of your newly installed fence. Please ask your estimator for more clarification on maintaining your fence and the warranty it has.